Q: How long will the building be closed?

A: Our anticipated timeline is February 24th-March 20th.

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Q: What hours will I be able to contact library staff?

A: We will be staffing our phones, emails, pulling holds, and checking in and out items 9AM-5PM, Monday-Saturday.

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Q: What will the upper floor look like once construction is completed?

A: While the images are only approximate renderings of the final space, you can view architectural photos here!

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Q: Will STPL be offering Mobile Pick-Up during the closure?

A: Yes! Schedule your appointment here. Appointments will be available 9AM-4:45PM, Monday-Friday.

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Q: Will STPL be offering passport services during the closure?

A: No, however, the following locations are passport processing facilities:

• White Oak Public Library, Crest Hill Branch
• Joliet Post Office
• Plainfield Township 

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Q: Will STPL be offering notary services during the closure?

A: No, however, the following locations do offer notary services: 

• Troy Township 
• Plainfield Area Public Library

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Q: Will STPL be offering license plate renewal services during the closure?

A: No, however the following location will offer license plate renewals:

• Joliet DMV

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Q: Will I still be able to print documents?

A: Yes! Please email your documents to reference@shorewoodtroylibrary.org. Be sure to include your name, contact information, and how many copies you need printed. The first 10 pages are free; 11 or more pages are 10 cents each. Only cash will be accepted. Library staff will reach out to you once your copies are ready to schedule your pick up appointment.

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Q: Will I still be able to send and receive faxes?

A: No, however, the following locations do offer faxing services:

• Joliet Public Library
• Plainfield Area Public Library

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Q: Will I still be able to use the Study Room on the lower level for interviews?

A: No, however, the following location offers a computer lab and interview space:

• Workforce Center of Will County

Q: How long will items be checked out to me?

A: All items, with the exception of interlibrary loans will be due after construction is complete. Make sure to check your account/receipt/ILL slip for the due date. So take advantage of an extended check-out period and stock up now!

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Q: Will I still be able to check out my holds?

A: Yes! We will be offering Mobile Pick-Up during the closure. Schedule your appointment here.

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Q: How long will my items be held?

A: All items will be held for 7 days once STPL receives them.

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Q: Will I be able to get holds from other Pinnacle libraries?

A: Yes! We will still be receiving deliveries.

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Q: Will I still be able to place Interlibrary Loan Holds?

A: Yes! STPL will still be receiving ILLs.

Q: Will I still be able to pick up my program supply kits?

A: Yes! Supply kits can be picked up through Mobile Pick-Up. 

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Q: Can I still submit my completed Winter Reading log?

A: Yes! Submissions will be accepted via email, Mobile Pick-Up (hand to staff), or through Beanstack only. Please don’t place logs in the book drops as they can get damaged.

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Q: Can I pick up my Winter Read prize during the closure?

A: Yes! Prizes can be picked up through Mobile Pick-Up. Prizes will also be held until the building is open again.

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Q: How will I be able to “browse” for new materials?

A: We will be offering Mystery Book Bags based on different topics. Fill out our form here. New books will also be available to be placed on hold. Browse our newest offerings virtually here. As always, our digital content will be available 24/7 on Libby, hoopla, and kanopy!

Q: Will I still be able to pick up my program supply kits?

A: Yes! Supply kits can be picked up through Mobile Pick-Up.

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Q: Can I still submit my completed Winter Reading log?

A: Yes! Submissions will be accepted via email, Mobile Pick-Up (hand to staff), or through Beanstack only. Please don’t place logs in the book drops as they can get damaged.

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Q: Can I pick up my Winter Read prize during the closure?

A: Yes! Prizes can be picked up through Mobile Pick-Up. Prizes will also be held until the building is open again. 

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Q: How will I be able to “browse” for new materials?

A: We will be offering Mystery Book Bags based on different topics. Fill out our form here. New books will also be available to be placed on hold. Browse our newest offerings virtually here.